Articles Archive
Articles Search
Director Wiki
 

Really nice people

August 4, 1998
by Alex Zavatone

When purchasing products over the phone, web or mail, we all go about trying to get the best price and best service and hope that the folks we deal with don't rake our credit cards over the coals. Recent experiences with head crashes on 4 gig drives and retailers going out of business tend to make you much more appreciative of companies who really do stick by their word and offer great customer service even years after the purchase was made.

On the last week of July 1998, My hd had an unfixable damaged structure and while backing it up, my machine started crashing with greater and greater frequency till it died once every 10 minutes. With the backup completed, the crash was narrowed down to a 64Meg DIMM purchased at MacWorld in 1997. Fearing that I'd have to live my professional life with 16 meg of ram and virtual memory, I called up the company I bought it from, S. A. Technologies to see about a replacement. To my surprise, I was told that the Excelerate line of memory had a lifetime warrenty and I should just mail it to their office. I got to it on Wednesday and lived the rest of my day thinking up email sigs to explain how bad life sucks with 16 meg of ram and work to do.

On Monday 8/3/1998 at 12:39pm the doorbell rang. UPS had a package for me. Again to my surprise, it was a package from S.A Technologies with a brand new, static packed 64Meg DIMM. They even took care of the shipping cost! 10 mins later, the DIMM was sitting happily in my Mac's first memory slot and I even got the chance to reinstall a few of those "spare parts" you get whenever you open a Mac. Two hours later and not one crash made me a happy camper.

If you're looking for memory for your computer at good prices and with excellent service, I strongly recommend S. A. Technologies' Excelerate line. They can be reached at (408) 980 - 8355 in Santa Clara Ca.

In my book, a little extra effort goes a long way.

S.A. Technologies
3390-H De La Cruz Blvd.
Santa Clara CA 95054

A Director user since 1987, Alex (Zav) Zavatone has worked on the engineering teams for both Director and Shockwave, 4, 5, 6 and 7. Recent investigations find him developing foundation classes for Director with asynchronous process management and other life threatening activities. In its early days, he had something to do with this Internet thing known as "DOUG". A noted ne'erdowell, slacker and laggard, Mr. Zavatone is nonetheless is trusted by children, small animals and the elderly. In his spare time, Mr. Zavatone rehabilitates lame desert trout.

Copyright 1997-2017, Director Online. Article content copyright by respective authors.